These Terms and Conditions constitute the entire agreement between you, the client, and The Living Kitchen Wellness Group (LKWG). By purchasing our food items and checking the Terms & Conditions box, you confirm that you read, understand and agree to these Terms and Conditions.
Food Allergies and Illness
You are responsible for informing us of any food allergies. We do our best and make every attempt to accommodate food allergies, however there is always a risk of contamination. We can not guarantee that all ingredients are possible to modify, change or omit. LKWG does not assume any liability if you experience any reaction(s) or medical condition(s) while you eat food prepared by LKWG.
Every effort is made to ensure our staff practices food safety measures. Please note that consuming raw, undercooked meat, poultry, seafood, or eggs may increase risk of foodborne illness.
Everything on our menu is prepared free of gluten containing ingredients as well as free of nuts and dairy. However our production facility does also prepare foods that contain wheat, gluten containing grains and nuts. There is also a possibility that manufacturers of the ingredients we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk.
Payment must be paid prior to meal delivery. Orders and payment must be made by the order deadline (Wednesday at midnight for Sunday delivery, and Sunday at midnight for Wednesday delivery).
All purchases are non refundable. If you are not satisfied with an item for any reason, please let LKWG know. A representative from LKWG will answer any questions you have and help mend the issue. Our goal is to please our customers to the best of our ability.
We provide delivery within our delivery zone. There is a delivery fee of $10. If you live outside of our delivery zone, please get in touch with us to see if we can service your location for an additional fee.
Meals are delivered in insulated cooler bags and we recommend putting the meals directly into your refrigerator as soon as possible upon delivery.
We make every effort to deliver meals within the window of delivery time (link to page about delivery). Unfortunately there are sometimes delays (due to weather, traffic, etc) and we cannot guarantee that deliveries will be made before the end of the delivery time window. We will do our best to inform you of any such delays.
You are responsible for designating a safe delivery area for LKWG to leave meals if you are not home at the time of delivery. The customer is responsible for any loss or damage that occurs to the cooler bag or contents once LKWG has made the delivery.
If meals have been tampered with, we strongly recommend that you do not eat the contents inside. LKWG or our delivery couriers are not to be held responsible for any meals that are stolen or tampered with or suspected stolen or tampered with from the place you designate for delivery.
Consumption of Meals
Meals are freshly prepared and should be consumed within 4-5 days of preparation. Meals that contain animal protein should be consumed or frozen within 4 days of preparation. Vegetarian meals should be consumed or frozen within 5 days of preparation. Please properly store your meals and refrigerate or freeze until consumption. LKWG does not assume liability for any illness or reaction that you experience from consumption of LKWG meals.
Packaging Return Policy
All cooler bags and ice packs must be returned upon delivery. If you are not home at the time of delivery, we will pick up your bag(s) and ice pack(s) at your next delivery. If you are not ordering again, please leave your bag(s) and ice pack(s) on your front porch, with your concierge or in a visible place for our team to pick up on our next delivery day (1 week from the day of delivery).
It is possible that certain food items will be unavailable, from time to time. In the event an item is temporarily unavailable, LKWG will try to notify you on our website.
Confidentiality & Privacy
LKWG values you as a customer and your right to privacy. Except as may be otherwise required by law, LKWG (i) will exercise reasonable efforts to ensure that your information remains confidential and is available only to personnel who have a need to know such information in connection with providing you with LKWG’s services or otherwise for LKWG’s general business purposes, and (ii) will not sell your name, address or similar personally identifying information to unrelated third parties or permit the use of such information outside the scope of the LKWG meal delivery service or LKWG’s general business purposes. LKWG may, and reserves the right to, use and disclose internally within LKWG any aggregated information, including information you provide to LKWG.
These Terms and Conditions constitute the sole and entire agreement between LKWG and you regarding the meal delivery services, are governed by laws of Ontario without regard to conflict of laws and rules. The parties agree to jurisdiction for any dispute hereunder solely in Toronto, Ontario. LKWG has the right to choose the court system, if a conflict should arise.
Changes to Terms and Conditions
LKWG reserves the right to amend the Terms and Conditions for use and purchases regarding meal delivery services. In the event that the Terms and Conditions have changed since your last order, it is LKWG’s responsibility to send you the amended Terms and Conditions.
LKWG’s Right to Refuse Service
LKWG, in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason. Individuals with severe allergies, that LKWG cannot accommodate, will not be admitted.